UPDATE 9:30PM GMT: After Sony delisted Cyberpunk 2077 from the PlayStation Store, all eyes turned to Microsoft to see whether the game would also be removed from the Xbox/Microsoft Store. Yet it seems Microsoft has taken a different approach, announcing it will expand its refund policy to all who bought Cyberpunk 2077 on its digital store.
In response to Eurogamer’s request for comment, a Microsoft spokesperson gave the following statement:
“We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in extremely challenging circumstances. However, we also realise that some players have been unhappy with the current experience on older consoles. To date, we have granted refunds to the vast majority of customers who have requested one.
“To ensure that every player is able to get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.”
Those who want to apply for a refund on Xbox can do so through the Xbox refund page, which you can find over here.
CD Projekt Red, meanwhile, has issued a statement addressing refunds for physical copies of Cyberpunk 2077. The developer has asked players with proof of purchase to email [email protected] before 21st December if they were unable to obtain a refund from the store where they bought a copy.